Integrations
Adapting to emerging technologies is easy with technical experts at your fingertips. Our team handles integrations and implementations, allowing you to leverage the latest technologies and target your contact center QA, training, and workforce management goals without a sweat.
Omnichannel support
Technical agents ensure your platforms run smoothly for adaptable omnichannel support. Help desks use a centralized knowledge base, powering phone and video interactions as well as apps, chats, and emails. Self-service allows customers to resolve their own issues, minimizing escalations.
Network services
ROI’s teams remotely set up company networks, ensuring connectivity, security, and peak performance between your routers and phone, security, and computer systems around the clock. Dedicated agents anticipate network connectivity issues and prepare for temporary disruptions or troubleshooting efforts.
Server support
Servers manage data storage and applications vital to all communication. Our support teams monitor, manage, and troubleshoot your web, email, and database servers. Updated systems prevent downtime, allowing CX teams to foster customer relationships as internal teams focus on business operations.
Software support and management
When you partner with ROI, you can rely on our agents, experts with technical knowledge of your software. We guide customers through processes and troubleshoot with patience and professionalism, maximizing the usage of your business applications for increased satisfaction.
Security and compliance
Teams ensure customer information security and strict regulatory compliance by conducting regular audits, implementing end-to-end encryption, and setting up identity and access management protocols. Backup and disaster recovery plans safeguard data, offering an invaluable peace of mind.
IT infrastructure management
Rest easy knowing your hardware and software is in capable hands. IT leadership manages the tangible and intangible elements of your technology backbone. Our digital processes and policies ensure smooth operations, minimizing downtime and maintaining productivity.
